This privacy policy explains how Vego collects, uses, stores and shares personal information when you visit our website, contact us or place an order through one of our supported communication channels.

Vego is responsible for deciding how the personal information described in this policy is used.

Depending on how you use Vego, we may collect:

• Your name, telephone number and email address.
• Collection, delivery and destination details associated with an order.
• Messages and order information you send through WhatsApp or another contact channel.
• Technical information such as your IP address, browser, device type and basic server logs.
• Any other information you choose to provide when contacting us.

We may use personal information to:

• Respond to questions and provide customer support.
• Receive, confirm and manage delivery or collection requests.
• Communicate with you about the progress of an order.
• Maintain the security and reliability of the website.
• Comply with legal, accounting and regulatory requirements.
• Improve the service using aggregated or anonymised information.

When you contact Vego through WhatsApp, your information is also processed by WhatsApp and its service providers under their own terms and privacy policies.

Vego does not control how external platforms independently use information submitted through their services. Review the privacy information provided by an external service before using it.

We do not sell personal information. We may share only the information reasonably required with:

• Drivers, delivery partners or service providers involved in completing an order.
• Website hosting, communications and technical service providers.
• Professional advisers where their assistance is required.
• Public authorities when disclosure is legally required.

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including customer support, transaction records, dispute resolution and applicable legal obligations.

Retention periods may differ depending on the type of information and why it is being used.

We use reasonable organisational and technical measures intended to protect personal information from unauthorised access, loss, misuse or alteration.

No internet transmission or storage system can be guaranteed to be completely secure.

The Vego website may use essential technologies required for the site to function. If analytics, advertising or other optional tracking technologies are introduced, this policy and any cookie controls will be updated to explain their use.

Depending on the laws that apply where you live, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion, object to certain uses or ask for processing to be restricted.

We may need to verify your identity before completing a request.

Vego is not intended for children, and we do not knowingly seek to collect personal information from children through this website.

We may update this policy when our service, technology or legal obligations change. The latest version will be published on this page with its updated date.